Call Centre Software
Already proven in busy retail environments, the Univex Back Office program has the necessary functionality for both inbound and outbound call centres to sell, track fulfillment, dispatch, and connect to online shopping stores. It all starts with integrated telephony and connecting calls to your customer database. Recent customer purchases, call centre history, and other key information are available while entering in a sale. Real-time displays help management and call centre staff meet targets. Orders are tracked through fulfillment and warehouse solutions such as batch picking and packing improve efficiency.
At all times you will see at a glance where bottlenecks might be forming and be able to allocate resources accordingly. Dispatching with interfaces to shipping companies, and automated emails to customers, ensure everyone receives accurate and useful information. Whether you are running a small niche call centre, or a large direct-marketing operation, Univex can custom tailor a solution to achieve an outstanding result.