Frequently Asked Questions

There are many questions we hear over and over again, so we’ve detailed a number of them here for your easy reference. If you need further explanation or your question doesn’t appear here, please, contact us. We’d be happy to answer it and all your questions about Univex, our software solutions and how they can help you grow and manage your business while remaining relevant in a dynamic industry.

 

Company Background

Univex is an Australian company that designs, installs,  and supports software for retail businesses.

Read more on the About Us page.

Univex was founded in 1979 and was built on a solid foundation of customer care. We have evolved our products over the years to continue to meet the changing demands of small and medium businesses.

Univex is run by Mr Paul D. Filmer, who has been with the company since 1998.  More information about our staff can be found on our Meet The Team page.

Univex is known for its support of small and medium retail businesses. We have great software, and even better pre- and after-sales support. Our Unrelenting Service Oath explains more.

We are based in Melbourne, Australia, and support retailers both in Australia and New Zealand, both in cities and regional areas.

 

Assessing your Need for a POS/Retail Software Solution

If you aren’t getting the support you need from your current provider, the software isn’t able to handle your changing demands, or if you find yourself working for the software (instead of the software working for you), it may be time to consider other options. Give us a call and let’s see if Univex is a good fit for your business.

The Univex Retail System is highly flexible and can suit a number of retail environments including supermarkets, giftware, garden centres, electrical, and more. It is also suited to wholesale operations with or without a warehouse. We thrive in helping complex businesses that struggle to find software systems that can accommodate their needs.

We are best suited to retailers operating between 1 and 20 outlets. Call us to find out if Univex is a good match for your business.

You can reach out to new customers in new areas that would never be able to visit your physical store. It also gives local customers more freedom to shop when and how they like with detailed product information and services such as Click & Collect, both of which free up store staff time.

More information can be found on our e-Commerce page.

 

Pricing

Every business is unique. Univex staff will be happy to provide pricing guidance once we learn more about your business and whether our software is a good fit for you. Call us and help us understand your business needs.

Installation fees are payable up front. Software license fees can be paid upfront or over a period of time. We can tailor a payment plan just for you.

Support fees are paid monthly in advance.